These Terms & Conditions govern your access to and use of the ciobet platform. Please read them carefully before registering an account or placing any bet. By accessing ciobet, you confirm that you have read, understood, and agreed to be bound by all provisions set out below.
A quick-reference summary of the most important rules governing your ciobet account
You must be at least 21 years of age and a resident of Indonesia to open and operate a ciobet account. We enforce strict age verification during registration and reserve the right to request identity documents at any time.
Each player is permitted a single ciobet account. Duplicate accounts will be suspended and any associated balances may be forfeited. All accounts are personal and non-transferable.
All promotional bonuses carry wagering requirements, minimum deposit thresholds, and validity periods stated at the point of offer. Wagering contributions vary by game type. Full terms are published per promotion.
Withdrawal requests are processed only to bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) or e-wallets (OVO, DANA, GoPay) that are registered in your own name and verified under KYC procedures.
Fraud, collusion, bonus abuse, use of automated software or bots, and any attempt to manipulate game outcomes are strictly prohibited and will result in immediate account termination and forfeiture of funds.
ciobet provides voluntary deposit limits, session-time reminders, and self-exclusion options to all account holders at no cost. Visit our Responsible Gaming page for full details and self-help resources.
Important: These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and ciobet ("we", "us", "our", "the Platform"). By creating an account, making a deposit, or placing a bet on ciobet, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety. If you do not agree with any part of these terms, you must not use the ciobet platform.
In these Terms & Conditions, the following terms shall have the meanings set out below:
To register and maintain an account on ciobet, you must satisfy all of the following eligibility criteria at all times:
Age Verification: ciobet will verify your age and identity during the KYC process. Any account found to be operated by a person under 21 years of age will be immediately suspended, all winnings will be voided, and deposits will be returned minus any bonus credits already played through, subject to applicable fraud checks.
Each eligible individual may register one (1) account only. ciobet actively monitors for duplicate accounts using device fingerprinting, IP analysis, and payment method cross-referencing. Opening a second account — whether using the same or different personal details — constitutes a material breach of these Terms.
During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, Indonesian residential address, email address, and mobile telephone number. You are responsible for maintaining the accuracy of this information and must notify ciobet promptly of any changes via our support channels.
You are solely responsible for maintaining the confidentiality of your account credentials. ciobet will never ask for your password. Any activity conducted through your account using your correct login credentials will be treated as having been authorized by you, unless you have previously notified us in writing that your credentials have been compromised.
Account credentials are strictly personal and non-transferable. You must not share access to your account with any other person, including family members. Accounts suspected of being shared or operated by multiple individuals may be suspended pending investigation.
In order to comply with international anti-money laundering (AML) standards and responsible gaming obligations, ciobet requires all account holders to complete identity verification before wit hdrawals are processed and at any point where ciobet deems verification necessary.
You may be required to submit any or all of the following documents:
Failure to provide requested KYC documents within 14 calendar days of the request will result in the suspension of withdrawal privileges until documentation is received and approved. ciobet reserves the right to close an account and return the real-money balance (minus any uncleared bonus amounts) where KYC requirements cannot be satisfied.
Data Security: All KYC documents are transmitted via 256-bit SSL encryption and stored in compliance with our Privacy Policy. Documents are used solely for verification purposes and are never shared with third parties except as required by applicable law or our licensing obligations.
ciobet accepts deposits in Indonesian Rupiah (IDR / Rp) only. All account balances are denominated in IDR. No currency conversion service is offered; funds transferred in foreign currencies will not be accepted.
The following deposit methods are currently supported:
Deposits are credited to your account upon confirmation of receipt from the relevant payment processor. Standard bank transfer deposits made during Indonesian banking hours (08:00–17:00 WIB, Monday through Friday) are typically credited within 5 minutes. E-wallet deposits are generally instant. Deposits made outside banking hours, on weekends, or during Indonesian public holidays may experience delays of up to 2 hours.
ciobet does not charge deposit fees. However, your bank or e-wallet provider may impose their own transaction charges, for which ciobet accepts no responsibility.
Minimum and maximum deposit amounts per transaction are displayed on the deposit page at the time of the transaction and may vary by payment method. These limits are subject to change without prior notice.
Important: Deposits must be made from a payment account registered in your own name. Deposits originating from a third-party account will be reversed and the depositing account suspended pending investigation. ciobet does not accept deposits made with funds obtained through illegal means.
Withdrawal requests may be submitted at any time through the account withdrawal interface, subject to the following conditions:
ciobet targets the following processing timelines for withdrawal requests:
ciobet reserves the right to conduct enhanced due diligence on withdrawal requests that exceed certain thresholds or that are flagged by our automated fraud-detection systems. In such cases, processing may take up to 5 business days while the review is conducted.
ciobet does not charge withdrawal fees. Fees levied by the receiving bank or e-wallet provider are the player's responsibility.
Withdrawal Limits: Minimum and maximum withdrawal amounts apply per transaction and per day. These limits are displayed in the withdrawal interface and may differ by payment method and account tier. VIP account holders may be eligible for elevated daily withdrawal limits subject to approval by our Finance team.
ciobet offers a range of promotional incentives to both new and existing members. All bonuses are subject to the following general conditions in addition to any promotion-specific terms published at the point of offer:
Seasonal promotions tied to Indonesian cultural events — including Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and Nyepi — may be offered from time to time. The specific terms and validity windows for seasonal promotions are published on the promotions page and communicated via registered email.
All games available on the ciobet Platform — including slot games, live dealer tables, togel (Indonesia's traditional numbers lottery), sabung ayam (virtual cockfighting markets), bandar bola (local football bookmaking markets), and sports betting — are operated in accordance with the rules published by the respective Game Provider.
ciobet uses certified Random Number Generators (RNGs) for all digital game outcomes. Live dealer games are streamed in real time from licensed studios operated by Evolution Gaming, Ezugi, and equivalent providers. The Return to Player (RTP) percentages applicable to individual games are available within each game's information panel.
In the event of a technical malfunction, disconnection, or platform error that interrupts a game round, the affected round may be voided and any wagered amount returned to your Balance. ciobet's decision on the resolution of any technical error is final.
Sports betting odds are set by ciobet's trading team and are subject to change up to the moment a bet is accepted. Once a bet is confirmed and a bet reference number is issued, the odds are locked. ciobet reserves the right to void bets where odds are clearly posted in error (a "palpable error") and will notify affected players and return their stakes promptly.
The following activities are strictly prohibited on the ciobet Platform and will result in immediate account suspension, forfeiture of balances, and where applicable, referral to law enforcement authorities:
ciobet is committed to promoting responsible gaming practices. We provide all account holders with access to the following self-management tools at no cost:
For full guidance on all available responsible gaming tools, resources, and third-party support organizations, please visit our dedicated Responsible Gaming page. If you believe your gaming behavior is becoming harmful, we strongly encourage you to contact our support team, who can activate protective measures on your behalf immediately.
21+ Only: ciobet is an adults-only platform. Gaming is intended solely as a form of entertainment. Never gamble with funds you cannot afford to lose, and never use gaming as a means of resolving financial difficulties.
All content on the ciobet Platform — including but not limited to the brand name, logo, website design, graphics, text, game interfaces, software, and underlying code — is the exclusive intellectual property of ciobet or its licensed Game Providers and is protected by applicable international copyright, trademark, and intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial gaming entertainment. This license does not permit you to reproduce, distribute, publicly display, reverse-engineer, decompile, or create derivative works from any part of the Platform without our prior written consent.
Any unauthorized use of ciobet's intellectual property may result in account termination and civil or criminal legal action.
To the fullest extent permitted by applicable law, ciobet's total aggregate liability to any player in connection with their use of the Platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.
ciobet shall not be liable for any of the following categories of loss, whether direct or indirect:
The Platform is provided on an "as is" and "as available" basis. ciobet makes no warranty that the Platform will be uninterrupted, error-free, or free from harmful components, and expressly disclaims all warranties, whether express or implied, to the extent permitted by law.
You may request closure of your ciobet account at any time by contacting our support team. Upon closure, any real-money Balance will be returned to your verified payment method, subject to completion of any pending KYC checks and provided no withdrawal restrictions are in place.
ciobet reserves the right to suspend or permanently close any account, with or without prior notice, in any of the following circumstances:
Where an account is closed due to a proven breach of these Terms, any Balance remaining in the account — including funds derived from gaming activity on that account — may be forfeited at ciobet's discretion. ciobet will provide written notification of any forfeiture decision to the email address registered on the account.
ciobet reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Where changes are material, we will provide at least 7 days' advance notice via a notice posted on the Platform and, where practicable, an email to registered account holders.
Your continued use of the ciobet Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 13 above.
The version of the Terms & Conditions currently in force is identified by the "Last Updated" date displayed at the top of this page. You are encouraged to review this page periodically to remain informed of any changes.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which ciobet holds its international gaming license. By using the Platform, you agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for resolution of any dispute that cannot be resolved through our internal complaints process.
ciobet operates the Platform with the Indonesian market as its primary audience and makes every reasonable effort to ensure its operations are consistent with applicable Indonesian consumer protection principles. However, you acknowledge that the legal status of online gaming varies across jurisdictions, and it is your sole responsibility to determine whether accessing the Platform is lawful in your specific location.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ciobet support team through the following channel:
For matters specifically related to responsible gaming, self-exclusion requests, or deposit limit adjustments, please refer to our Responsible Gaming page for dedicated guidance and contact options.
Complaints Process: All formal complaints should be submitted in writing to our support email. We will acknowledge receipt within 24 hours and aim to provide a substantive resolution within 5 business days. If you are dissatisfied with the outcome of our internal complaints process, you may escalate the matter through our licensing authority's dispute resolution mechanism.
Our support team is available 24/7 in Indonesian and English. You can also explore our FAQ for quick answers, or review our Privacy Policy and Responsible Gaming guidelines.